Terms of Service

Last Updated: September 2, 2026

Welcome to Common Tails. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Common Tails.

By accessing our website or placing an order, you agree to these Terms.

1. About Common Tails

Common Tails is an online pet store offering products for pets and their owners.

Products may be supplied and fulfilled by third-party suppliers and fulfillment partners.

2. Using Our Website

By using our website, you agree that:

• You will provide accurate and current information when placing an order.

• You will use our website only for lawful purposes.

• You will not attempt to interfere with or disrupt the operation of our website.

• You will not use our website or content for fraudulent or unauthorized purposes.

3. Eligibility

By placing an order with Common Tails, you confirm that you are legally capable of entering into a contract.

If you are under 18, you should use our website only with the involvement and permission of a parent or legal guardian.

4. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, specifications, and other information displayed on our website are accurate.

However, product colours may appear slightly different depending on your device or screen settings.

We reserve the right to correct errors, update product information, or discontinue products where necessary.

5. Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

We reserve the right to change prices at any time. However, changes will not affect an order that has already been accepted and confirmed, except where required by law or in the event of an obvious pricing error.

6. Orders

When you place an order, you will receive an order confirmation.

An order confirmation confirms that we have received your order request. We reserve the right to refuse or cancel an order in circumstances including:

• Product availability issues.

• Payment authorization problems.

• Suspected fraud or unauthorized activity.

• Incorrect pricing or product information.

• Errors in shipping information.

If we cancel an order after payment has been received, you will receive an appropriate refund.

7. Payment

Payments are processed through the payment methods made available at checkout.

We do not intentionally store your complete payment card details on our own systems.

8. Shipping

Orders are fulfilled through third-party suppliers and fulfillment partners.

Estimated delivery times are provided in our Shipping Policy.

For more information, please review our Shipping Policy.

9. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in our return policy limits your statutory consumer rights under applicable UK law.

10. Pet Product Safety & Use

Our products are intended for pets and should be used responsibly and according to the product's instructions.

Before purchasing or using a product, customers are responsible for ensuring that it is appropriate for their pet's:

• Size.

• Age.

• Breed.

• Weight.

• Behaviour.

• Individual needs.

Pets should be supervised when using products where appropriate.

If a product appears damaged, defective, or unsafe, discontinue use and contact us.

Common Tails is not responsible for damage or injury resulting from misuse, modification, or use contrary to the product's instructions, except where liability cannot legally be excluded.

11. Intellectual Property

Unless otherwise stated, content appearing on the Common Tails website—including our branding, logo, graphics, text, website design, and original content—is owned by or licensed to Common Tails.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

12. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, analytics services, and fulfillment partners.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent practices or policies of third parties, except where required by applicable law.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to this, Common Tails will not be responsible for indirect or consequential losses arising from your use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms affects your statutory consumer rights.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

15. Changes to These Terms

We may update these Terms from time to time.

Any updated version will be posted on this page with a revised "Last Updated" date.

16. Governing Law

These Terms are governed by the laws applicable to our business and, where applicable, the laws of the United Kingdom.

Where mandatory consumer protection laws apply to you, nothing in these Terms is intended to deprive you of those protections.

17. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

18. Contact Us

If you have any questions about these Terms, please contact:

Common Tails
Email: commontails.store@gmail.com