Privacy policy

Privacy Policy

Last Updated: September 2, 2026

At Common Tails, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the circumstances in which we may share it when you visit or purchase from our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Your name.
Email address.
Billing and shipping address.
Telephone number.
Order and purchase information.
Payment information.
Information you provide when contacting customer support.
Information about how you interact with our website.

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website activity.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders.
Arrange delivery.
Process payments.
Provide customer support.
Respond to questions and requests.
Send order confirmations and shipping updates.
Improve our website, products, and services.
Detect and prevent fraud or unauthorized activity.
Comply with legal and regulatory obligations.
Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

3. Payment Information

Payments are processed through third-party payment providers.

Common Tails does not intentionally store your complete payment card information.

Your payment provider may collect and process payment information according to its own privacy policy.

4. Sharing Your Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

Payment processors.
Shipping and delivery providers.
Fulfillment partners and product suppliers.
Website hosting and ecommerce service providers.
Analytics and marketing providers.
Customer support providers.
Professional advisers or authorities where required by law.

We only share information where there is a legitimate reason to do so and, where required, an appropriate legal basis.

5. International Data Transfers

Some of our service providers, suppliers, fulfillment partners, or technology providers may be located outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

6. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning.
Remember preferences.
Understand how visitors use our website.
Measure website performance.
Improve our marketing and advertising.

Where required by law, we will request your consent before using non-essential cookies.

7. Marketing Communications

If you subscribe to receive marketing communications from Common Tails, we may send you information about products, promotions, new launches, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal obligations.

9. Your Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your information in certain circumstances.
Request restriction of processing in certain circumstances.
Object to certain types of processing.
Request data portability where applicable.
Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.